Changed your mind?
You have 14 days from the day you receive your order to tell us you wish to cancel, for any reason. You then have a further 14 days to send the items back. To cancel, email hello@bulansjewellers.co.uk with your order number, or write to us with a clear statement that you wish to cancel.
How to return an item
- Return items unworn, in their original condition and packaging, with any certificates, tags and boxes.
- Please use a fully insured, tracked and signed-for service and keep proof of postage. Items remain your responsibility until they reach us.
- Unless the item is faulty or we sent the wrong item, the cost of returning it is yours.
Your refund
We will refund the price of the item and the standard delivery charge you paid, to your original payment method, within 14 days of receiving the item back (or of you providing proof of return, if earlier). We may reduce a refund if an item has been worn, used or damaged beyond what is needed to examine it.
Items that cannot be returned for a change of mind
- Items made, engraved, resized or altered to your specification.
- Pierced earrings supplied sealed for hygiene reasons, once the seal has been broken.
This does not affect your rights if an item is faulty or not as described.
Faulty or not as described
If something is wrong with your item, email us with your order number and a description (photos help). Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of delivery. After that, we will offer a repair or replacement, or a refund or price reduction if that is not possible. We cover the reasonable cost of returning faulty items.