Bulans Jewellers is a trading name. Our full business details (legal entity, registered address and, where applicable, company and VAT numbers) will be published on this page before the store starts accepting orders. You can contact us at any time at hello@bulansjewellers.co.uk.
1. About these terms
These terms apply to every order placed with Bulans Jewellers through this website. Please read them before you order. By placing an order you agree to them. They do not affect your statutory rights as a consumer.
2. Your order and our contract
When you place an order we will email you to acknowledge it. This acknowledgement does not mean your order has been accepted. A contract between us is formed when we email you to confirm that your order has been dispatched. We may decline an order, for example if an item is out of stock, a price or description is clearly wrong, or we cannot verify your payment. If we decline an order after payment, we will refund you in full.
3. Products
We describe and photograph our products as accurately as we can. Gemstones and precious metals are natural materials, so colour, inclusions and finish can vary slightly from the images. Weights and measurements are approximate. Pre-owned items are described with their condition, and many pieces are one of a kind.
4. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown in your basket before you pay. Card payments are processed securely by our payment provider, Stripe; we never see or store your full card details. Payment is taken when you place your order.
5. Delivery
We deliver within the UK. Delivery times, costs and insurance are set out on our Delivery page. Ownership of, and responsibility for, the goods passes to you on delivery.
6. Your right to cancel
You can cancel your order for any reason within 14 days of the day you receive the goods, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details, including the items this does not apply to, are on our Returns & refunds page.
7. Faulty items
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If an item is faulty you may be entitled to a refund within 30 days of delivery, or to a repair, replacement or price reduction after that. Please contact us at hello@bulansjewellers.co.uk and we will put things right.
8. Selling your gold and silver to us
Our buy-back service is separate from our retail sales. Valuations are free and without obligation. When we receive your items we test and weigh them and make you a written offer. If you accept, we pay by bank transfer; if you decline, we return your items to you free of charge by insured post. You must be 18 or over and the owner of the items you send, and we may ask for proof of identity and ownership before paying. Offers reflect market prices on the day of valuation and may change.
9. Accounts
If you create an account, please keep your password secure. You are responsible for activity on your account. You can ask us to close it at any time.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We are not responsible for business losses, as our products are for domestic and private use.
11. Events outside our control
We are not responsible for delays caused by events outside our reasonable control. If such an event affects your order, we will tell you and you may cancel for a full refund of anything you have paid for goods not received.
12. Law and disputes
These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation. If you have a complaint, please email hello@bulansjewellers.co.uk first so we can try to resolve it.